At Calvin Klein Sales, we’re committed to delivering our premium minimalist apparel with exceptional service. This policy outlines our shipping methods and straightforward returns process for your convenience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your needs:

  • Standard Shipping: $12.95 via DHL or FedEx
    • Delivery within 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping: Available on orders over $50 via EMS
    • Delivery within 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We accept returns and exchanges within 15 days of delivery. To be eligible for return, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on:

  • Underwear & Nightwear (unless defective)
  • Swimwear (unless the hygiene liner is intact and unworn)

How to Return an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Your full name and contact information
  • Item name, size/color, and reason for return/exchange

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you:

  • Return authorization number
  • Prepaid return shipping label (for defective items only)
  • Packaging instructions

Step 3: Ship Your Return

For standard returns (non-defective items):

  • Package items securely in original packaging
  • Include completed return form (from original shipment)
  • Ship to: Calvin Klein Sales Returns, 2194 Washington Avenue, Phoenix, US 85016
  • Use a trackable shipping method (customer pays return shipping)

International Returns: Customers outside the US are responsible for return shipping costs and any customs fees. Mark packages as “Returned Goods” to avoid additional duties.

Refund Process

Once we receive and inspect your return:

  • Processing time: 3-5 business days
  • Refund method: Original payment (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit cards: 5-10 business days to appear on statement
    • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we’ll ship your new item once we receive the return.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll provide a prepaid return label and expedite your replacement

Customer Service

For any questions about shipping or returns, please contact our Phoenix-based team at [email protected].