At Calvin Klein Sales, we stand behind the quality of our premium apparel collections. If you’re not completely satisfied with your purchase of our minimalist, sophisticated designs, we offer a straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

Non-Returnable Items

For hygiene reasons, the following products from our collections cannot be returned or exchanged:

  • Underwear & Nightwear (unless defective)
  • Swimwear (unless the hygiene liner is intact and unworn)

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Calvin Klein Sales Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: [Product Name] – Size/Color: [If applicable] – Reason for Return/Exchange: [Please specify] Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our Phoenix-based customer service team will email you:

  • Return authorization number
  • Prepaid return shipping label (for defective items only)
  • Instructions for packaging your return

Step 3: Ship Your Return

For standard returns (non-defective items):

  • Package items securely in the original packaging
  • Include the completed return form (provided in your original shipment)
  • Ship to our returns center using a trackable method (return shipping costs are the customer’s responsibility)

Return Address:
Calvin Klein Sales Returns
2194 Washington Avenue
Phoenix, US 85016

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing:
    • Credit card refunds: 5-10 business days to appear on your statement
    • PayPal refunds: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we’ll ship your new item once we receive the return.

Exchanges

We’re happy to exchange items for a different size or color (subject to availability). Follow the same return process and specify your exchange preference in your email. We’ll process your exchange once we receive the original item.

International Returns

For customers outside the US:

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional duties
  • Refunds will be issued in USD and may be subject to currency fluctuations

Damaged or Defective Items

If you receive a damaged or defective item from our premium collections:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll provide a prepaid return label and expedite your replacement

For any questions about our returns policy, please contact our customer service team at [email protected].