Welcome to Calvin Klein Sales’ FAQ section. We’ve compiled answers to the most common questions about our premium apparel, global delivery options, and customer service policies. Our Phoenix-based team is committed to providing you with the same quality service that goes into every Calvin Klein design.
Product Questions
What types of Calvin Klein products do you offer?
We carry authentic Calvin Klein apparel across these categories: Accessories, Face + Body care, Footwear, Jeans & Trousers, Knitwear & Sweats, Outerwear, Shorts, Swimwear, Tops, and Underwear & Nightwear. Each piece reflects Calvin Klein’s signature minimalist style and premium quality.
How can I be sure I’m getting authentic Calvin Klein products?
We source all products directly from authorized Calvin Klein suppliers. Every item comes with proper labeling, tags, and the distinctive Calvin Klein quality that discerning customers expect. Our revolutionary prices come from direct relationships with suppliers, not from compromising on authenticity.
Do you offer plus sizes or extended sizing?
Our current inventory focuses on standard sizing that reflects Calvin Klein’s core collections. We recommend checking individual product pages for specific size charts and measurements to ensure the perfect fit.
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account holders enjoy faster checkout and order tracking.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions for resetting your password securely.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll make every effort to accommodate your request if your order hasn’t entered the processing stage.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store complete payment information on our servers.
Why was my payment declined?
Payment declines usually occur due to: insufficient funds, incorrect card details, or your bank’s security measures. We recommend double-checking your information or contacting your card issuer. For further assistance, our customer service team is happy to help.
Shipping & Delivery
Where do you ship?
We offer global delivery to most countries (excluding select remote areas in Asia and other regions). During checkout, simply enter your address to confirm we can deliver to your location.
What are my shipping options?
Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders process within 1-2 business days from our Phoenix facility.
Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
All orders process within 1-2 business days from our Phoenix facility.
How can I track my order?
You’ll receive a dispatch notification email with tracking information once your order leaves our facility. Standard Shipping includes full tracking, while Free Shipping offers basic tracking.
What if my package is delayed?
While we carefully estimate delivery times, occasional delays may occur due to customs or carrier issues. If your package exceeds the estimated delivery window, contact us at [email protected] with your order number for assistance.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, unwashed, with original tags attached and in original packaging. Final sale items are not eligible for return.
How do I initiate a return?
Email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and the appropriate return address.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds are issued to the original payment method. Please allow additional time for your bank to post the refund.
Do you offer exchanges?
Currently, we process returns only. For a different size or color, please return the original item (following our return policy) and place a new order.
Contact Information
How can I contact customer service?
Our Phoenix-based support team is available via email at [email protected]. We typically respond within 24-48 hours. Please include your order number for faster service.
What is your physical address?
Calvin Klein Sales
2194 Washington Avenue
Phoenix, US 85016
Please note this is our operational facility and not open to the public.
2194 Washington Avenue
Phoenix, US 85016
Please note this is our operational facility and not open to the public.
Didn’t find your answer here? Our customer care team is ready to assist with any additional questions about our premium Calvin Klein apparel and global delivery services. Email us at [email protected] for personalized support.
Shop with confidence at Calvin Klein Sales – where timeless style meets revolutionary prices.